Submitting a Support Ticket
Support for Joomla! demo trial sites is provided by CloudAccess.net. The Cloud Control Panel (CCP) is the place where users can launch unlimited Joomla! sites, submit support tickets, upgrade demo sites to paid hosting accounts, order domain names, and much, much more. Demo customers will receive support for anything covered in our free and live daily webinars. We suggest that all Joomla! users register for one of our free webinar sessions as you get started. Phone support is reserved for paid hosting clients who also receive advanced levels of support for a variety of issues they experience while developing their site.
Even though support is just a phone call away, we do ask that our clients submit support tickets prior to calling. It helps our engineers a great deal if they are able to pull up a ticket as you call in. This can speed up the process of identifying and fixing the problem you are experiencing. You can also submit a support ticket without calling. Either on the phone or online we are ready to help.
To submit a support ticket, log into the CCP and click on the "New Ticket" button.
Select the appropriate department for your ticket. This helps our staff to organize support tickets, resulting in a more efficient and timely response.
The information that you may be asked to provide will vary from Department to Department as detailed below. Remember that it is always useful to be able to see things as you see them, so submitting a screenshot with your ticket can be very helpful.
CloudMail: Select CloudMail if you have any questions about the integrated CloudMail service offered by CloudAccess.net