How Support Works
Support for Joomla! demo sites is provided by CloudAccess.net. The Client Area provided by CloudAccess.net is the place to easily manage each of your Joomla! applications. Within the Client Area clients can launch unlimited Joomla! sites, submit support tickets, upgrade demo sites to paid hosting accounts, order domain names, and much, much more. Demo customers will receive support for anything covered in our free and live daily webinars. We suggest that all Joomla! users register for one of our free webinar sessions. We guide our demo users through their Joomla! learning curve until they decide what they want to do with their site. Phone support is reserved for paid hosting clients who also receive advanced levels of support for a variety of issues they experience while developing their site. Login credentials are sent to you each time a new site is launched. They can also be accessed from within the Client Area. Call our support team at +1-231-421-7161 to learn more.
Step 1 - Log into the Client Area
Login to the CloudAccess.net Client Area. Bookmark the URL so can easily access support when you need it.
Step 2 - Click for Support
After logging into the Client Area, you will see this control panel. Click on the Submit Support Ticket button.
Step 3 - Select a Department
Select the appropriate department and submit a support ticket. It's always helpful if you submit a screenshot of the issue you're experiencing - this helps our support people a great deal and leads to a faster resolution. After submitting the ticket, sit back and watch how quickly our support team responds.
Support Frequently Asked Questions
I cannot access my Client Area to submit a ticket. What should I do?
If you cannot access the Client Area, visit this page to reset your password. If your current email isn't registered there, you can always register for another account and start over. If all else fails call our office at +1-231-421-7161 and we will make sure you can access the Client Area.
I cannot access my Joomla! site. What should I do?
When you launched a demo site you were sent a welcome email containing login credentials to the Client Area where you can change the password for your Joomla site. Log in to the CloudAccess.net Client Area now!
Do you recommend any tools for taking screenshots?
We do suggest that take a screenshot of your issue you're experiencing and send it to use when you create a support ticket. Most all browsers have a plugin directory that allows you to search for a screen shot tool and install it as a addon to your browser. Browser screenshot tools typically allow you to hit a button on the browser, take a snapshot of your screen, then save it online. Take the screen shot URL you are given and submit it with your support ticket. We prefer to use Quick Markup. It's fast, easy, free, and available for Google Chrome and Firefox. Take a look at this tutorial to see how the Quick Markup tool works.
Why is CloudAccess.net on the Joomla.org site?
CloudAccess.net was chosen by Joomla! to host, manage, and maintain the demo trial of Joomla! for the entire community. Our servers are specifically designed for Joomla!, and it's the only CMS we work with. You can get Joomla! on your own by launching a server, configuring a database, and installing the software. A lot of second guessing goes on about that set up. We take the worry out of the set up and you can launch a site through our platform in about sixty seconds.
What if I upgrade to paid hosting and support plan, but I don't like the service.
We're so sure you'll love our support that we offer a 45 day money back guarantee once you upgrade your plan. A standard hosting and support plan is $19.95 a month, and each additional site you purchase is only $5.00 a month. Each site receives the same amount of industry-leading support.
Can I really launch unlimited free 30 day trials?
Yep. We have many return demo users because of the usability of our system. You can launch as many demo sites as you'd like through your Client Area. At the end of the 30 day trial, you'll have to either create a backup and download it to your computer or upgrade to a paid hosting account.
I called your office but you didn't call me back. What gives?
If you're a demo customer we do not offer free phone support. If you'd like help over the phone, you must upgrade to a paid hosting account.
I found a perfect template for my site. Can you help me to install it?
We don't install templates for demo customers, but if you do upgrade to a paid hosting and support plan we will install any template as part of the service. Simply upgrade to a paid plan, submit a ticket with the username and password to the location where you purchased your template, and our team will get it done.
